Thank you for shopping with Zerium Pulse. We strive to ensure you are completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy.
Interpretation and Definitions
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Company: NNBF Trade LTD, located at 155 East Beaver Creek Rd #6, Richmond Hill, ON L4B 2N1, Canada.
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Goods: Items available for sale on our Website (women’s wear, men’s wear, and shoes).
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Orders: A request made by you to purchase Goods from us.
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Service: The Website and all related services.
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Website: Zerium Pulse, accessible at https://zeriumpulse.com.
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You: The individual or company accessing or using the Service.
Your Order Cancellation Rights
Under Canadian consumer protection laws (Ontario Consumer Protection Act), you may return eligible Goods within 14 days of receiving them. No reason is required for cancellation.
To exercise your right to cancel, notify us by sending a clear statement of your decision to:
Email: nnbftradeltd@gmail.com
Refunds
We will process your refund no later than 14 days from the date we receive the returned Goods. Refunds will use the original payment method, with no fees charged.
Conditions for Returns
To qualify for a return:
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Goods must be returned within 14 days of receipt.
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Goods must be unused, in original condition, and in original packaging.
Non-Returnable Goods
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Customized/personalized items.
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Goods unsuitable for return due to hygiene or use (e.g., shoes).
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Goods inseparably mixed with other items after delivery.
We reserve the right to refuse returns that do not meet these conditions.
Returning Goods
You are responsible for return shipping costs and risk. Send returns to:
NNBF Trade LTD
155 East Beaver Creek Rd #6
Richmond Hill, ON L4B 2N1
Canada
Use a trackable and insured shipping service. We are not liable for lost/damaged returns. Refunds require receipt of Goods or proof of delivery.
Gifts
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If Goods were marked as a gift and shipped to you, a gift credit will be issued.
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If not marked as a gift or shipped to the gift giver, the refund goes to the original purchaser.
Contact Us
For questions about our policy:
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Company: NNBF Trade LTD
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Brand: Zerium Pulse
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Email: nnbftradeltd@gmail.com
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Address: 155 East Beaver Creek Rd #6, Richmond Hill, ON L4B 2N1
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Phone: 437-427-1616